Accepted Methods of Payment. We
accept Paypal, Visa, Mastercard, American Express and Discover. We also
accept personal checks (with a 10-day hold for the check to clear).
Shipping Time. The time needed to
ship merchandise will vary depending on the shipment's location and the
particular time of year. Customers should expect a 7-10 day delivery
Shipping Methods. Merchandise will be shipped using Ground
Service where possible. In addition, some items may be shipped directly
from the manufacturer to customers.
Damaged Shipments. Damaged shipments from handling must be
claimed with the freight carrier. If any cartons are missing or damaged,
be sure to note this on the freight bill. If you notice concealed
damage after the driver has left, keep all the packing and call the
freight carrier to return and inspect the damage and file a claim. We
are not responsible for damage caused by the freight carrier.
Manufacturers Defects. If a product appears to have a
manufacture’s defect, email our Customer Service department for
instructions. Do not return products to us without first contacting us
to receive instructions. If an item is to be returned to us due to
manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy. Permission for any return
merchandise must be secured from our return department. You have 30 days
from the ship date to receive refunds. You must email the refund
request to email@example.com (with "RETURN" in the subject field),
at which time the return authorization number (RA#) with return
instructions will be sent to you. No packages will be accepted without a
Return Authorization Number written clearly on the package. Products
being returned must have a RA# issued before returned.
If you received a different product than initially purchased, the item must be returned with the following:
· All original contents (product, manuals, instructions, etc.).
· Original packaging.
· Original invoice or receipt.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of
loss of returned merchandise. Returns shipped via U.S. Postal Service
(U.S.P.S.) or with a value of over $100.00 should be insured. We can not
be held liable for return merchandise that does not reach our return
We can refund shipping costs only if the return is a result of our error.
You are responsible for all freight charges on shipments that are
refused or returned with no fault on our part. We are not responsible
for incidental or consequential damages or losses to defective products,
errors in shipping your order, or other errors. The limit of our
liability is the replacement cost of any item you purchase from us.